How Can We Help?
Downloads, user guides and quick references for your Global VoIP Services phone system. Prefer to talk to a person? Our U.S.-based team is a call away.
Download ConnectUC
Install ConnectUC on your Windows or Mac computer for calling, messaging, video and presence. For your phone, scan the code for your device to get the ConnectUC mobile app.
Prefer the browser? Log in to the Phone App.
PBX User Guides
Guides for your Global VoIP phone system, user portal and voicemail.
Getting Started: User Portal, Voicemail & ConnectUCLogging in, voicemail access and ConnectUC setup PDFQuick Reference GuideFeature codes: transfer, forward, park, intercom and more PDFTelephone User Guides
Manufacturer guides for the phones we support.
Poly VVX Business IP PhonesManufacturer user guide (Poly / Polycom VVX series) PDFQuick Reference Guide
A one-page cheat sheet for everyday calling: voicemail, call forward, do not disturb, park, transfer and intercom.
Download PDFPolycom Button Custom Programming Sheet
Use this Excel form to request how you want the programmable buttons on your Polycom phone set up (line appearance, BLF, call park or speed dial). Fill it out and email it to support@globalvsi.com.
Download Excel (.xlsx)