1. INTRODUCTION
Global VoIP Services, Inc. (“Global VoIP,” “we,” “us,” or “our”) respects the privacy of our business customers, authorized users, website visitors, and individuals who communicate with our customers through our services.
This Privacy Policy describes how we collect, use, disclose, retain, and protect information in connection with our website, customer account portal, hosted Voice over Internet Protocol (VoIP) services, unified communications services, ConnectUC applications, call recording features, billing, and customer support.
Our services are intended for business use. This policy applies to information we handle in connection with those services, subject to applicable law and any separate written agreement governing a particular service.
2. INFORMATION WE COLLECT
We may collect the following categories of information, depending on the services used and how you interact with us.
A. Business and contact information
- Business name, business address, and business telephone number.
- Names, job titles, email addresses, and contact details of business representatives and authorized users.
- Information submitted through contact forms, service requests, support tickets, and other communications.
B. Account and authentication information
- Customer account numbers, usernames, login credentials, and account permissions.
- Account configuration, telephone extensions, assigned telephone numbers, and service settings.
- Authentication records, access logs, and information used to verify authorized account administrators.
C. Telecommunications and usage information
- Call detail records, including calling and called telephone numbers, call dates, times, duration, routing information, and related usage information.
- Call setup, signaling, connection, diagnostic, and network performance information.
- Voicemail, messaging, and other communications-related information where applicable to the services provided.
- Device, application, IP address, and technical information needed to provide, maintain, secure, and troubleshoot services.
D. Call recordings and related information
If call recording is enabled, we or our service providers may process audio recordings, associated metadata, and related information in accordance with the applicable service configuration and customer instructions.
E. Billing and payment information
We may collect invoices, payment status, transaction references, billing contacts, tax information, and payment-related records. Payments may be processed by third-party payment providers.
F. Website and technical information
We may collect IP addresses, browser and device information, access timestamps, website usage information, cookie identifiers, and similar technical information when you use our website or customer portal.
3. HOW WE COLLECT INFORMATION
We collect information:
- Directly from customers, account administrators, and authorized users.
- When customers purchase, configure, or use our services.
- Through our customer portal, website, applications, and support channels.
- From underlying carriers, hosted communications platforms, service providers, and other vendors involved in delivering our services.
- Through automated technical processes, such as access logs, diagnostics, and security monitoring.
- From payment processors and other business partners as necessary to provide our services.
4. HOW WE USE INFORMATION
We may use information for the following purposes:
- Providing, provisioning, operating, and maintaining telephone and unified communications services.
- Routing calls and communications and delivering voicemail and other supported features.
- Administering customer accounts, user permissions, and portal access.
- Processing payments, preparing invoices, collecting amounts owed, and maintaining accounting records.
- Providing customer service, technical support, and troubleshooting.
- Monitoring service quality, diagnosing network problems, and improving reliability.
- Protecting accounts, detecting fraud, preventing unauthorized access, and investigating misuse.
- Meeting legal, regulatory, emergency communications, and recordkeeping obligations.
- Enforcing agreements, resolving disputes, and protecting our legal rights.
- Communicating service notices, maintenance information, billing matters, and other business-related updates.
- Marketing our own services where permitted by law and consistent with applicable telecommunications privacy requirements.
We will not use telecommunications information for unrelated purposes where such use is prohibited by applicable law.
5. TELECOMMUNICATIONS PRIVACY AND CALL RECORDS
Certain information generated through telephone services may constitute Customer Proprietary Network Information (“CPNI”) or other protected telecommunications information under applicable federal law.
Where applicable, we protect CPNI and restrict its use, disclosure, and access in accordance with applicable law. We may use or disclose such information as permitted or required to provide services, bill and collect for services, protect against fraud or unlawful use, comply with legal obligations, respond to emergencies, or fulfill other legally permitted purposes.
We do not authorize personnel or third parties to access customer call records without a legitimate business, operational, security, or legal reason and appropriate authorization.
Where required, we use authentication and access-control procedures before disclosing protected account information.
6. CALL RECORDING AND COMMUNICATIONS CONTENT
Call recording is available only where supported and enabled for the applicable service.
Customers who enable or use call recording are responsible for determining whether recording is lawful, providing required notices, and obtaining required consent from callers and participants. Requirements may vary based on the parties' locations, the type of communication, and the circumstances of the recording.
We may process or store recordings to provide the requested service, support customer-directed access, troubleshoot problems, or comply with applicable law and contractual requirements.
Recording availability, storage, access permissions, retention, and deletion may depend on the platform, configuration, customer instructions, and applicable service agreement.
7. HOW WE SHARE INFORMATION
We may disclose information to the following categories of recipients when reasonably necessary and legally permitted:
Service providers and platform partners. Hosted communications platforms, ConnectUC-related providers, cloud hosting providers, software vendors, and technical support providers.
Telecommunications providers. Carriers, interconnection providers, emergency calling providers, and other vendors involved in call routing, number administration, and service delivery.
Payment and business service providers. Payment processors, accounting providers, professional advisers, and vendors assisting with billing and collections.
Customer-authorized recipients. Individuals or organizations designated by an authorized customer representative, including account administrators and authorized users.
Government authorities and other parties. Courts, regulators, law enforcement, emergency service providers, or other parties when disclosure is required by law or reasonably necessary to address fraud, security incidents, emergencies, or legal claims.
Business transfers. A successor, purchaser, or other relevant party in connection with a merger, acquisition, financing, restructuring, or sale of assets, subject to applicable legal requirements.
We require appropriate confidentiality and data-protection obligations from service providers where required by law or contract.
8. COOKIES AND WEBSITE TECHNOLOGIES
Our website or portal may use cookies and similar technologies to maintain sessions, support authentication, remember preferences, protect against fraud, measure performance, or understand website usage.
Some technologies may be provided by third parties. The information collected depends on the tools actually deployed.
You can manage cookies through your browser settings. Disabling certain cookies may affect portal login, security, or functionality.
9. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
Safeguards may include access restrictions, authentication controls, secure communications, system monitoring, and vendor oversight, as appropriate to the services involved.
No website, network, or electronic storage system can be guaranteed to be completely secure. Customers are responsible for maintaining the security of their own devices, networks, credentials, and authorized-user accounts.
10. DATA RETENTION
We retain information for as long as reasonably necessary to provide services, administer accounts, maintain business and billing records, address disputes, meet legal and regulatory obligations, and enforce agreements.
Retention periods may differ for call detail records, call recordings, support tickets, account records, payment information, and security logs.
When information is no longer required, we may delete, destroy, or de-identify it, subject to applicable law, backup practices, contractual obligations, and legitimate retention requirements.
11. CUSTOMER AND INDIVIDUAL PRIVACY RIGHTS
Depending on applicable law, the nature of the information, and any relevant legal exemptions, individuals may have rights to request access to, correction of, or deletion of certain personal information, or to exercise other privacy choices.
Requests may be submitted using the contact information below. We may need to verify identity or authority before responding. We may also need to retain certain information to provide services, comply with legal requirements, protect security, or exercise legal rights.
Where information relates to an employee, caller, or other individual whose information was provided to us by a business customer, we may direct the request to that customer where appropriate and legally permitted.
If the California Consumer Privacy Act, as amended, applies to our business and the relevant information, we will provide the disclosures and rights required by that law. Certain information and activities may be exempt from particular provisions, but exemptions are not assumed to apply to all information merely because it concerns telecommunications.
12. THIRD-PARTY SERVICES AND LINKS
Our website and services may link to or integrate with third-party websites, applications, platforms, or payment services. Those third parties may have their own privacy policies and terms.
We are not responsible for the privacy practices of third parties except to the extent required by applicable law or contract. Review the applicable third-party policies before providing information directly to those providers.
13. CHILDREN'S INFORMATION
Our website and services are intended for business customers and are not directed to children. We do not knowingly seek to collect personal information directly from children through our business portal.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our services, practices, or legal obligations. The revised policy will be posted on our website with an updated “Last Updated” date.
Where required by law, we will provide additional notice or obtain consent before implementing a material change.
15. CONTACT US
Global VoIP Services, Inc.
Email: support@globalvsi.com
Telephone: 866-999-8300
Customer Portal: portal.globalvsi.com